General Statement of Duties: Facilitates and implements full range of programming as it relates to resident services. Works closely with outside agencies and makes referrals for residents to enhance the quality of life and to meet their individual needs. Duties include resolving individual and family situations and addressing crisis situations in a timely manner. Assists residents to remain leasing compliant and provides education/resource-based programs. Addresses business critical functions impacting net operating income, eviction prevention and decreasing vacancy rates.
Supervision Received: Reports to the Property Manager and Senior Resident Services Coordinator.
Essential Functions of the Position: (Any one position may not include all of the duties listed. Additional duties may be required specific to the site.)
- Works with Sr. Resident Service Coordinator to assist with programs that address the needs of the community.
- Promotes and coordinates programming for self-sufficiency and individually assists residents with job searching, interviewing skills, money management, budgeting, resume writing, filling out employment application, medical, health insurance, etc.
- Implements shopping and recreational van trips. Provides transportation for activities and resident needs, both social and personal.
- Promotes and communicates to residents regarding community programs through various means of communication, including but not limited to door-to-door canvassing, e-mail, flyers, community calendars and attendance during building functions.
- Acts as a liaison between residents and Management, community-based agencies, and/or regional government entities (Social Security Administration, Dept. of Veteran’s Affairs, etc.); Resident Service Coordinators work with Management staff, eldercare service providers, behavioral/mental health care and medical care professionals to resolve issues together while keeping information confidential.
- Recognizes the impact of the social environment and the importance of developing a sense of community to improve on individuals’ health and well-being. The ARSC helps build a sense of community among all residents living in the community.
- Creates and distributes monthly newsletter.
- Enforces and adheres to company policies, rules and regulations.
- Preserves and respects resident and applicant confidentiality.
Education and Experience: Associates Degree preferred in Social Work, Human Services, Education or related field and/or 2-3 years’ equivalent work experience providing services in a Housing/Multi-Family housing environment, or a private, non-profit social service organization.
Knowledge, Skills and Abilities: Adequate familiarity with computers and technology Self-starter with ability to work independently as well as with teams and resident committees. Ability to work patiently in an environment which can be challenging. Ability to handle emergency situations and pressure due to complexity and time sensitivity.
Work Schedule: Full-time. Flexible hours based on schedule of programs and events. Evening and/or weekend hours may be required.
Beacon Core Competencies required for all positions:
Teamwork, Integrity/Ethics, Dependability, Customer Focus, Adaptability/Flexibility.
Assistant RSC Functional Job Competencies required:
Job Knowledge, Problem Solving/Analysis, Self-Development, Organization
Physical Capabilities: Manual dexterity for competent use of office equipment and to drive company vehicle. Ability to climb stairs and walk through the community.
Travel Requirements: Must have valid driver’s license. Will routinely make local trips with residents and seasonal day trips. May occasionally visit properties and attend offsite meetings/training seminars.
Beacon Communities LLC seeks a diverse pool of candidates. We are committed to a policy of equal employment opportunity without regard to race, color, ancestry, national origin, religion, disability, gender, gender identity, sexual orientation, age, veteran status or other protected class.Back to All Careers