Assistant Resident Services Coordinator

Brockton, MA

General Statement of Duties: Facilitates and implements full range of programming as it relates to resident services. Works closely with outside agencies and makes referrals for residents to enhance the quality of life and to meet their individual needs. Duties include resolving individual and family situations and addressing crisis situations in a timely manner. Assists residents to remain leasing compliant and provides education/resource-based programs. Addresses business critical functions impacting net operating income, eviction prevention and decreasing vacancy rates.

Supervision Received: Reports to the Property Manager and Senior Resident Services Coordinator.

Essential Functions of the Position: (Any one position may not include all of the duties listed. Additional duties may be required specific to the site.)


Minimum Qualifications

Education and Experience: Associates Degree preferred in Social Work, Human Services, Education or related field and/or 2-3 years’ equivalent work experience providing services in a Housing/Multi-Family housing environment, or a private, non-profit social service organization.

Knowledge, Skills and Abilities: Adequate familiarity with computers and technology Self-starter with ability to work independently as well as with teams and resident committees. Ability to work patiently in an environment which can be challenging. Ability to handle emergency situations and pressure due to complexity and time sensitivity.

Work Schedule: Full-time. Flexible hours based on schedule of programs and events. Evening and/or weekend hours may be required.

Beacon Core Competencies required for all positions:

Teamwork, Integrity/Ethics, Dependability, Customer Focus, Adaptability/Flexibility.

Assistant RSC Functional Job Competencies required:

Job Knowledge, Problem Solving/Analysis, Self-Development, Organization

Physical Capabilities: Manual dexterity for competent use of office equipment and to drive company vehicle. Ability to climb stairs and walk through the community.

Travel Requirements: Must have valid driver’s license. Will routinely make local trips with residents and seasonal day trips. May occasionally visit properties and attend offsite meetings/training seminars.


Beacon Communities LLC seeks a diverse pool of candidates. We are committed to a policy of equal employment opportunity without regard to race, color, ancestry, national origin, religion, disability, gender, gender identity, sexual orientation, age, veteran status or other protected class.

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