Position Summary: Resident Services Coordinator (RSC)
- EDUCATOR/PROGRAM COORDINATOR – The RSC informs residents about service availability, how to apply for services and benefits, consumer rights, and other relevant issues. The RSC also coordinates on”site” programming that addresses the physical and social-emotional well-being of disabled and elderly residents,
- COMMUNITY BUILDER – The RSC recognizes the impact of the social environment and the importance of having a sense of community for individual’s health and well-being. The RSC helps build a sense of community among all residents living at the
- LIAISON – the RSC may act as a liaison with Management or community agencies Resident Service Coordinators interact and work with the Property Manager and other office staff, Maintenance personnel, and outside service providers to resolve issues together while keeping information confidential.
- SERVICE FACILITATOR – The RSC establishes links to community agencies and service providers, provides basic case management and referral services and monitors the ongoing provision of services from outside
General Statement of duties:
- Program Development/Coordination
- Resident Compliance Issues
- Resident Referrals and Direct Assistance
The RSC provides referral and informational services and programs to residents to enhance the quality of life and to meet individual resident needs. Duties Include resolving individual and family issues and addressing crisis situations in a timely manner. The RSC also assists residents to remain lease compliant and provides educational resource-based programs. The RSC addresses business critical ·functions impacting property’s net operating Income (NOI), eviction prevention and decreasing vacancy rates.
Supervision Received: Directly reports to the Property Manager and also is supervised by the regional Senior RSC, VP and AVP’s of Resident Services.
Supervision Exercised: Supervises Assistant Resident Services/Community Programming Coordinators at assigned communities if applicable. May supervise high school and college volunteers or interns.
Essential Functions of the Position: (Any one position may not include all of the duties listed. Additional duties may be required specific to the site.)
- Assists in developing the Beacon Wellness Program at the Coordinates Wellness Program components, including but not limited to: Fitness, Nutrition, Mental Health support, Meals Program, Home Healthcare, Cultural Arts programming, computer learning, socialization and other programming specific to the residential community. Reports on programming.
- Conducts assessments of resident needs (self-sufficiency, wellness} to guide referrals and onsite programming
- Assists in developing programming that addresses self-sufficiency issues such as Money Management/Budgeting, Parenting skills/support, Job Readiness, Nutrition & Fitness, and Youth
- Works directly with Property Manager to address and resolve lease compliance issues with residents including late rent, housekeeping, hoarding, noise complaints, illegal activity and issues with unauthorized
- Assesses, counsels, and recommends solutions to resolve resident issues impacting resident’s personal life, health and well-being, and refers residents to suitable community services, resources and Entitlement Programs as appropriate
- Acts as liaison with local care providers and hospitals to ensure successful discharge from care facilities and return transition of residents to their
- Works cooperatively with residents and their families when planning for relocation to a nursing home or other long term care facility if required
- Provides crisis intervention to residents and responds to security Incident reports.
- Participates in joint unit Inspections with Property Manager and/or Maintenance; follows up on any referrals from inspections such as housekeeping issues, unauthorized occupants, and residents with zero-income.
- Builds a sense of community through programs provided to residents by RSC and/or partner agencies.
- Fosters a positive, active and collaborative relationship with local government, non-profit agencies, social service agencies/providers, residents, communities and outreach
- Enforces and adheres to company policies, rules and regulations.
- Prepares Resident Services Monthly Report and maintains documentation on services provided to RSC may also assist Property Manager with preparation of Quality Assurance (QA) Review as required.
- Meets with the Resident Block/Building Captains/Neighborhood Watch representatives on a monthly basis to review site issues and review any
- Collaborates with Resident /Tenant Council organizations to increase community participation, welcoming new residents to the
- Preserves and respects resident and applicant
Community Programming Responsibilities:
- Develops and coordinates monthly resident programs corresponding to Wellness, RAD (Rental Assistance Demonstration), and/or New Lease (NL) requirements
- Updates monthly calendar and property
- Provides documentation that demonstrates participation levels in all program and activities
- Maintains HUD and other funding source requirements
Education, Training and Experience:
Incumbent must have adequate knowledge of mental health, addictions, family issues, youth development, multicultural issues and elderly service delivery system. Incumbent should be a self-starter with ability to work independently as well as with teams and resident committees. Bachelors Degree in Social Work/Human Services, Psychology, Gerontology, Developmental Disabilities or related field and/or 3-5 years’ equivalent experience working with individuals concerning mental health issues; substance abuse issues; and visual impairments. Experience working with low-Income families; and individuals with disabilities in a Multi-Family or Senior housing environment, or a private, non-profit social service organization. Experience working with the local elderly and/or disabled service delivery system· Entitlements benefits system; and local youth and family service systems. Incumbent should have experience developing and implementing client or resident programs with a proven track record in networking and building partnerships.
Prefer Master’s Degree in Social Work/Human Services, Psychology, Gerontology, Developmental Disabilities or related field. Documentation and report writing experience.
Qualifications and Skills:
- Superior interpersonal skills
- Effective written and verbal communication skills
- Superior organizational ability
- Ability to work independently
- Crisis intervention skills
- Mediation/Conflict resolution skills
Knowledge and Abilities:
Incumbent should have related human or social services experience possessing knowledge of the aging network, aging processes, and intervention techniques. Adequate knowledge of mental health Issues, developmental disabilities, addictions, family Issues, multicultural issues. Incumbent should be a self-starter with ability to work independently as well as with teams and resident committees. Must be able and willing to network and work cooperatively with community agencies. Individual must have the ability to work patiently with others in an environment which can be challenging.
Incumbent must also be able to handle emergency/crisis situations and work well under pressure with regards to complex and time sensitive Issues. Bilingual in English and dominant language of minority population in community i.e. Spanish, Cape Verdean, Haitian Creole, Mandarin Chinese, Russian, etc. is a plus.
Physical Capabilities: Ability to walk a 1/4 mile without resting and ability to climb stairs.
Transportation: Must have a valid driver’s license and reliable vehicle to attend conferences, trainings and meetings at other properties as required.
Work Schedule: Monday-Friday office hours. Evening and week end hours may be required, especially in housing programs serving families.Back to All Careers