Resident Services Coordinator

Hopewell, VA

Position Summary: Resident Services Coordinator (RSC)

General Statement of duties:

  1. Program Development/Coordination
  2. Resident Compliance Issues
  3. Resident Referrals and Direct Assistance

The RSC provides referral and informational services and programs to residents to enhance the quality of life and to meet individual resident needs. Duties Include resolving individual and family issues and addressing crisis situations in a timely manner. The RSC also assists residents to remain lease compliant and provides educational resource-based programs. The RSC addresses business critical ·functions impacting property’s net operating Income (NOI), eviction prevention and decreasing vacancy rates.

Supervision Received: Directly reports to the Property Manager and also is supervised by the regional Senior RSC, VP and AVP’s of Resident Services.

Supervision Exercised: Supervises Assistant Resident Services/Community Programming Coordinators at assigned communities if applicable. May supervise high school and college volunteers or interns.

Essential Functions of the Position: (Any one position may not include all of the duties listed. Additional duties may be required specific to the site.)

The RSC…

Community Programming Responsibilities:

Education, Training and Experience:
Incumbent must have adequate knowledge of mental health, addictions, family issues, youth development, multicultural issues and elderly service delivery system.  Incumbent should be a self-starter with ability to work independently as well as with teams and resident committees. Bachelors Degree in Social Work/Human Services, Psychology, Gerontology, Developmental Disabilities or related field and/or  3-5 years’ equivalent experience working with individuals concerning mental health issues; substance abuse issues; and visual impairments. Experience working with low-Income families; and individuals with disabilities in a Multi-Family or Senior housing environment, or a private, non-profit social service organization. Experience working with the local elderly and/or disabled service delivery system· Entitlements benefits system; and local youth and family service systems. Incumbent should have experience developing and implementing client or resident programs with a proven track record in networking and building partnerships.

Prefer Master’s Degree in Social Work/Human Services, Psychology, Gerontology, Developmental Disabilities or related field. Documentation and report writing experience.

Qualifications and Skills:

Knowledge and Abilities:
Incumbent should have related human or social services experience possessing knowledge of the aging network, aging processes, and intervention techniques.  Adequate knowledge of mental health Issues, developmental disabilities, addictions, family Issues, multicultural issues. Incumbent should be a self-starter with ability to work independently as well as with teams and resident committees. Must be able and willing to network and work cooperatively with community agencies. Individual must have the ability to work patiently with others in an environment which can be challenging. Incumbent must also be able to handle emergency/crisis situations and work well under pressure with regards to complex and time sensitive Issues. Bilingual in  English and dominant language of minority population in community i.e. Spanish, Cape Verdean, Haitian Creole, Mandarin Chinese, Russian, etc. is a plus.

Physical Capabilities: Ability to walk a 1/4 mile without resting and ability to climb stairs.

Transportation: Must have a valid driver’s license and reliable vehicle to attend conferences, trainings and meetings at other properties as required.

Work Schedule: Monday-Friday office hours. Evening and week end hours may be required, especially in housing programs serving families.

 

Beacon Communities is an Equal Opportunity Employer

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