Resident Services Coordinator

Springfield, MA

The Resident Service Coordinator (RSC) assists residents to maintain successful tenancies and improve their quality of life by providing a combination of information and referral to services along with useful and engaging onsite programming.

Position Summary:

General Statement of Duties:

  1. Program Development/Coordination
  2. Resident Referrals and Direct Assistance
  3. Resident Compliance Issues

Any one position may not include all duties listed herein.  Conversely, additional duties may be required that are specific to the individual site.

Essential Functions of the Position: 

Community Programming Responsibilities:

Supervision Received:  Directly reports to the Property Manager and receives supervision from the Area Resident Services Manager (ARSM) and mentoring and guidance from the Senior Resident Service Coordinator (Sr. RSC).

Supervision Exercised:  Supervises Assistant Resident Service Coordinator, if applicable.  May supervise high school and college volunteers or interns.

Education, Training and Experience:

Bachelor’s Degree preferred in Social Work/Human Services, and/or 3-5 years’ equivalent work experience providing services in a Housing/Multi-Family housing environment, or a private, non-profit social service organization serving youth and families.

Qualifications and Skills

Knowledge and Abilities: Incumbent must have adequate knowledge of mental health, addictions, family issues, youth development, multicultural issues and elderly service delivery system.  Incumbent should be a self-starter with ability to work independently as well as work cooperatively with teams and resident committees.  Incumbent should have experience developing and implementing client or resident programs having a proven track record of networking and building partnerships. Individual must have the ability to work patiently with others in an environment that can be challenging.  Incumbent must also be able to handle emergency/crisis situations and work well under pressure with regards to complex and time sensitive issues.  Bilingual in English and dominant language of minority population in community i.e. Spanish, Cape Verdean, Haitian Creole, Mandarin Chinese, Russian, etc. is a plus.

Physical Capabilities:  Ability to walk a ¼ mile without resting and ability to climb stairs.

Transportation:  Must have a valid driver’s license and reliable vehicle to attend conferences, trainings and meetings at other properties as required.

Work Schedule:  Monday- Friday office hours.  Evening and weekend hours may be required.

 

Equal Opportunity Employer

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