Resident Services Coordinator

Springfield, MA

The Resident Service Coordinator (RSC) assists residents to maintain successful tenancies and improve their quality of life by providing a combination of information and referral to services along with useful and engaging onsite programming.

Position Summary:

General Statement of Duties:

  1. Program Development/Coordination
  2. Resident Compliance Issues
  3. Resident Referrals and Direct Assistance


Community Programming Responsibilities:

Supervision Received: Directly reports to the Property Manager. May receive some supervision from the Area Resident Services Manager (ARSM) and mentoring and guidance from a Senior Resident Service Coordinator (Sr. RSC).

Supervision Exercised: Supervises Assistant Resident Service Coordinator, if applicable. May supervise volunteers or interns.

Essential Functions of the Position: Any one position may not include all duties listed herein. Conversely, additional duties may be required that are specific to the individual site.

Education, Training and Experience:

Bachelor’s Degree in Social Work/Human Services, Psychology, Gerontology, Developmental Disabilities or related field and/or 3-5 years’ equivalent work experience assisting residents to address mental health issues, visual impairments and/or other disabilities in a Senior Housing/Multi-Family housing environment, or a private, non-profit social service organization.  Experience working with the elderly and/or disabled service delivery system. Incumbent should have experience developing and implementing client or resident programs having a proven track record of networking and building partnerships.

Qualifications and Skills:

Knowledge and Abilities:

Incumbent should have related human services/social services experience possessing knowledge of the aging services network, aging processes, and eldercare service delivery system. Adequate knowledge of mental health issues, developmental disabilities, addictions, family issues, multicultural issues. Incumbent should be a self-starter with ability to work independently as well as work cooperatively with teams and resident committees. The ability to work patiently in an environment which can be challenging is crucial.

The ability to handle emergency/crisis situations and work well under pressure with regards to complex and time sensitive issues. Bilingual in English and dominant language of minority population in community i.e. Spanish, Cape Verdean, Haitian Creole, Mandarin Chinese, Russian, etc. is a plus.

Physical Capabilities: Ability to walk a ¼ mile without resting and ability to climb stairs.

Transportation: Must have a valid driver’s license and reliable vehicle to attend conferences, trainings and meetings at other properties as required.

Work Schedule: Monday-Friday office hours. Evening and weekend hours may be required.


Beacon Communities LLC seeks a diverse pool of candidates. We are committed to a policy of equal employment opportunity without regard to race, color, ancestry, national origin, religion, disability, gender, gender identity, sexual orientation, age, veteran status or other protected class.

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