Senior Resident Services Coordinator

Duxbury, MA

General Statement of Duties: The Senior RSC is responsible for assessing and ensuring the delivery of appropriate self-help and community support services and programs to residents that will enhance their quality of life and meet identified special needs.

Supervision Received: Reports to Vice President of Resident Services and Property Manager.

Supervision Exercised: May supervise Resident Services/Community Programming Coordinators (“RS/CPC’s”) at assigned communities in a region.

Essential Functions of the Position: (Any one position may not include all of the duties listed, nor do the listed examples include all that may be found in positions of this class.)

Trains new RS/CPC’s in established best practices, to include the following:

  1. Creates Power-Point slide show for overview of Beacon’s Resident Services.
  2. Conducts orientation with new RS/CPC’s.
  3. Monitors first 90 days of employment of all new RS/CPC’s.
  4. Assists in the development of a “Resident Resource Directory” for each community.
  5. Trains how to use the “Policies and Procedures Manual” as a guide.

Minimum Qualifications

Education and Experience: M.S.W., M.A. in Counseling, Human Services or B.S. in related field preferred. Minimum 3 year’s social work/human services experience or comparable work experience. Bilingual English/Spanish preferable.

Knowledge, Skills and Abilities: Adequate knowledge of mental health, addictions, family issues, multicultural issues and elderly service delivery system. Ability to effectively work with elders and disabled individuals. Selfstarter.
Ability to work independently. Ability to plan, organize and lead as appropriate to servicing resident needs. Able and willing to work cooperatively with community agencies. Strong interpersonal skills. Fluent in English. Bilingual capabilities may be required. Patient, pleasant and professional demeanor. Ability to make sound decisions in a rational manner; to handle emergency situations and pressure due to complexity and time sensitivity;
and to be an active team member within the company. Preserves and respects resident and applicant confidentiality.

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