Sr. Resident Services Coordinator

Stamford, CT

General Statement of Duties:  The Senior Resident Service Coordinator (Sr. RSC) is responsible for assessing and ensuring the delivery of appropriate self-help and community support services and programs to residents that meet identified needs and improve resident quality of life. The Sr. RSC is also responsible for the mentoring of new hires and RSC’s and Assistant RSC’s in the assigned region.

Position Summary:

General Statement of Duties:

  1. Program Development/Coordination
  2. Resident Referrals and Direct Assistance
  3. Resident Compliance Issues
  4. Provide Mentoring and Guidance to RSC’s and ARSC’s

Any one position may not include all duties listed herein.  Conversely, additional duties may be required that are specific to the individual site.

Essential Functions of the Position:

Supervision Received: Reports to AVP of Resident Services, Area Resident Services Manager (ARSM) and Property Manager.

Supervision Exercised: Mentors Resident Service Coordinators (RSC’s) and Assistant Resident Service Coordinator’s (ARSC’s) at assigned communities within a region.

Minimum Qualifications

Education and Experience:  M.S.W., M.A. in Counseling, Human Services, Sociology, Community Development, Public Health or related field preferred.  Minimum of B.S./B.A. degree in Human Services, Social Work, Psychology, Sociology or related field.  Minimum of two years of experience as a Resident Service Coordinator in housing. Bilingual in English and dominant language of minority population in community i.e. Spanish, Cape Verdean, Haitian Creole, Mandarin Chinese, Russian, etc. is a plus.

Knowledge, Skills and Abilities: Adequate knowledge of mental health, addictions, family issues, and elderly service delivery system. Ability to effectively work with families, elders and disabled individuals in a multi-cultural environment. Self-starter. Ability to work independently and cooperatively. Ability to plan, organize and lead as appropriate to servicing resident needs. Strong interpersonal skills. Patient, pleasant and professional demeanor. Ability to make sound decisions in a rational manner; the ability to handle emergency/crisis situations and work well under pressure with regards to complex and time sensitive issues; and ability to be an active team member within the company.

Physical Capabilities: Ability to walk a ¼ mile without resting and ability to climb stairs.

Transportation: Must have a valid driver’s license and reliable vehicle to attend conferences, trainings and meetings at other properties as required.

Work Schedule: Monday- Friday office hours.  Evening and weekend hours may be required.

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