Area Resident Services Manager

Boston, MA

General Statement of Duties:  The Area Resident Services Manager (ARSM) is responsible for the training, oversight and assessment of assigned Senior Resident Service Coordinator’s (Sr. RSC’s) and Resident Service Coordinators (RSC’s). The ARSM serves as a teacher and mentor to the RSC and Sr. RSC.  The ARSM ensures that there are appropriate on-site programs and community support services for residents that will enhance resident quality of life and meet identified needs.  The ARSM will support the Senior Resident Service Coordinator (Sr. RSC) in his/her growth, assigning individual projects and requesting assistance with training and mentoring of RSC’s on Beacon Policies and Procedures. The ARSM will also nurture the growth of RSC’s to prepare them for advancement in fulfilling Sr. RSC role.

Any one position may not include all duties listed herein.  Conversely, additional duties may be required that are specific to the individual site.

Essential Functions of the Position:

Supervision Received:  The ARSM will report directly to the Vice President of Resident Services and the Assistant Vice President of Resident Services (AVP) and Regional Vice Presidents (RVP)’s.

Supervision Exercised:  The ARSM supervises and supports Sr. RSC’s and RSC’s at assigned communities and/or regions.


Minimum Qualifications

Education and Experience:  M.S.W., M.A. in Counseling, Human Services or B.S. in related field preferred.  Minimum 5 year’s social work/human services experience or comparable work experience.  Candidate must have a minimum of five (5) years of direct experience working as a Service Coordinator in a housing setting.

Knowledge, Skills and Abilities:  Adequate knowledge of mental health, addictions, family issues, multicultural issues and elderly service delivery system.  Candidate must be able to effectively work with families, youth, elders and disabled individuals.  Must be a self-starter able to work independently.  Able to successfully lead and manage effectively to help RSC’s accomplish set goals.   Candidate must have strong computer and communication skills. Working cooperatively with community-based agencies is also important to this position.  Candidate must exhibit strong interpersonal skills and fluency in English.

Candidate must have strong supervisory skills. Knowledge of budget planning. Ability to compose comprehensive reports and meet reporting deadlines. Candidate must possess patience and a pleasant and professional demeanor and must be able to make sound decisions in a rational manner. Must be able to handle emergency situations and pressure due to complexity and time sensitivity of issue while respecting resident confidentiality.

Work Schedule: Full time. Flexible hours based on schedule of programs and events. Evening and weekend hours may be required.

Physical Capabilities:  Ability to walk a ¼ mile without resting and ability to climb stairs.

Transportation:  Must have a valid driver’s license and a reliable vehicle to be able to travel to conferences, trainings and other properties as required.



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