Systems Specialist/Help Desk

Boston, MA

General Statement of Duties:  The position of Systems Specialist / Help Desk is designated to be responsible for resolving basic Yardi related inquiries received from system users throughout the organization.

Supervision Received:  Reports to the Sr. Vice President of IT

Supervision Exercised:  N/A

Essential Functions of the Position: (Any one position may not include all of the duties listed, nor do the listed examples include all that may be found in positions of this class.)

Minimum Qualifications

Education: BS in Business or Computer Science or equivalent knowledge/experience. Accounting experience is a plus.

Experience:  Experience in business operations or application support.  Knowledge and proficiency working with Yardi applications and modules.  Knowledge of HUD, LIHTC, PH rules and regulations is a plus.

Knowledge, Skills and Abilities:

Excellent communication, analytical, facilitation and negotiation skills.  Knowledge of accounting methods and related software applications.  Ability to work effectively and comfortably in a fast paced environment subject to many directional changes. Ability to manage change and the impact on existing work. Ability to manage multiple project tasks. Quick learner with desire to learn new tools and techniques. Excellent customer focus skills. Effective team player. Ability to work with varying personality styles. Ability to work autonomously and in a team environment.

Beacon Core Competencies:

Teamwork, Integrity/Ethics, Dependability, Customer Focus, Adaptability/Flexibility.

Beacon Functional Job Competencies:

Communication, Computer Skills, Creativity/Innovation, Internet Savvy, Interpersonal Skills, Decision Making/Judgment, Planning.

Travel requirements:  May occasionally visit properties and attend offsite meetings/ training seminars. Travel to, and set up of, exhibits at events to promote Beacon or its communities.

 

Equal Opportunity Employer

 

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